Who We Are
Noble Fundmere operates an online financial platform that provides market tools, analytics, and access features related to crypto investing, trading, and related financial market services. Our registered office is located at Toronto, ON, Canada . For privacy-related questions, you can reach our data protection team at [email protected] or by telephone at +1 416 555 0198 .
Information We Collect
We collect different categories of personal information depending on how you interact with our platform. These categories are described below.
Identity and Contact Information
When you register for an account or communicate with us, we may collect your full name, email address, telephone number, residential address, date of birth, and nationality. This information is typically required to create and manage your user profile and to enable us to communicate with you about your account and our services.
Account and Profile Data
We collect information related to your platform account, including your username, password hashes, account preferences, dashboard settings, and any optional profile details you choose to provide. This data helps us personalise your experience and maintain the integrity of your account.
Verification Information
Where applicable, we may collect documents and data used to verify your identity, such as government-issued identification, proof of address, and facial verification images. This information is typically used for fraud prevention, security monitoring, and compliance with legal obligations that may apply to financial platforms.
Device and Technical Identifiers
When you access our platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, and time zone. We may also collect cookies and similar tracking technologies to understand how you navigate our site and to improve functionality.
Usage Analytics and Activity Metadata
We gather data about how you interact with our platform, including pages visited, features used, session duration, click patterns, and trading-related activity metadata. This information helps us analyse platform performance, identify areas for improvement, and detect unusual behaviour that may indicate security concerns. We do not collect or store private wallet keys or direct custody of your digital assets unless explicitly stated in a separate service agreement.
Transaction and Payment Details
If you make payments through our platform or use integrated payment features, we may collect transaction records, payment method details, billing addresses, and related financial information. This data is typically processed by third-party payment providers, and we retain only the information necessary for reconciliation, record-keeping, and dispute resolution.
Support Communications
When you contact our customer support team via email, telephone, or live chat, we collect the content of your communications, support ticket identifiers, and any attachments you provide. This helps us resolve your inquiries and maintain a record of our interactions for quality assurance purposes.
Security Logs
We maintain automated logs of security events, including login attempts, authentication failures, password resets, and account access from new devices or locations. These logs are used to protect your account and our platform from unauthorised access and fraudulent activity.
How We Use Your Information
We process your personal information for specific, legitimate purposes. The primary uses are outlined below.
Account Onboarding and Management
Your identity and contact information is used to create your account, verify your eligibility, and manage your ongoing access to our platform. Without this information, we would be unable to provide you with our services.
Authentication and Security
We use your data to authenticate your identity when you log in, to monitor for suspicious activity, and to implement fraud prevention measures. Security logs and device identifiers play a key role in detecting and responding to potential threats.
Service Delivery and Improvement
Usage analytics and activity metadata help us understand how our platform is used, identify technical issues, and develop new features. We analyse this data in aggregated or pseudonymised form where possible to minimise privacy impact.
Customer Support
Support communications and account data enable us to respond to your questions, troubleshoot problems, and provide assistance with platform features. We may reference your transaction history or account settings to resolve disputes or clarify billing matters.
Marketing and Preferences
Where permitted by law, we may use your contact information to send you updates about new features, market insights, or promotional materials. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. We do not sell your personal information to third parties for marketing purposes.
Legal Compliance
In certain circumstances, we may need to process your data to comply with legal obligations, respond to lawful requests from public authorities, or protect our legal rights. This includes retaining records for tax, auditing, or regulatory purposes where applicable.
Lawful Basis for Processing
We rely on several lawful bases for processing your personal information, depending on the context and the type of data involved. These typically include:
Contract performance: processing necessary to fulfil our agreement with you, such as account creation and service delivery.
Legitimate interests: processing that supports our business operations, security, fraud prevention, and service improvement, provided it does not override your rights.
Consent: processing for which you have given explicit permission, such as marketing communications.
Legal obligations: processing required to comply with applicable laws, regulations, or court orders.
The specific basis for each processing activity depends on the circumstances. If you have questions about the lawful basis for a particular use of your data, please contact us.
How We Share Your Information
We do not sell your personal information. We may share your data with the following categories of recipients under strict confidentiality and data protection requirements.
Service Providers and Processors
We engage third-party vendors to perform functions on our behalf, such as cloud hosting, data storage, analytics, customer support tooling, and email delivery. These providers process your data only according to our instructions and are contractually bound to maintain appropriate security measures.
Verification and Identity Providers
Where applicable, we may share verification documents with specialised identity verification services to confirm your identity and prevent fraud. These providers operate under strict data protection standards.
Payment Providers
If you use payment features on our platform, your transaction details may be shared with payment processors and financial institutions to complete the transaction. These providers operate under their own privacy policies and regulatory requirements.
Legal and Regulatory Bodies
We may disclose your information to law enforcement agencies, regulators, or courts if required by law, to enforce our terms, or to protect our rights, property, or safety, or that of our users.
Business Transfers
If Noble Fundmere undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant successor entity, subject to the same privacy commitments described in this policy.
International Data Transfers
Our platform is operated from Canada, and some of our service providers may be located in other countries. When we transfer your personal information outside Canada, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms. We aim to ensure that any international transfer maintains a level of protection comparable to Canadian privacy principles.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. The retention period varies depending on the type of data and the applicable legal or operational requirements. For example:
Account and profile data is retained for the duration of your active account and for a reasonable period after closure to handle disputes or legal claims.
Verification documents may be retained for the period required by applicable anti-fraud and compliance obligations.
Transaction records are typically kept for the period required by tax and accounting laws.
Security logs are retained for a limited period to support investigations and platform security.
Once the retention period expires, we securely delete or anonymise your data in accordance with our data destruction procedures.
Your Rights and Choices
Depending on your jurisdiction and the applicable legal framework, you may have the following rights regarding your personal information.
Access
You have the right to request access to the personal information we hold about you. We will provide this information in a structured, commonly used format where feasible.
Correction
If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
Deletion
You may request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. We will comply with such requests unless we are required by law to retain the information.
Restriction
You may request that we restrict the processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to our processing activities.
Objection
You have the right to object to certain types of processing, particularly where we rely on legitimate interests. You may also object to receiving marketing communications at any time.
Data Portability
Where applicable, you may request a copy of your personal information in a machine-readable format so that you can transfer it to another service provider.
How to Submit a Request
To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We will respond within a reasonable timeframe, typically within 30 days. To protect your privacy, we may ask you to verify your identity before processing your request. This may include providing a copy of your identification or answering security questions related to your account.
Security Measures
We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection practices. While we strive to maintain robust security, no system can be completely secure. We cannot guarantee absolute protection of your data, and we encourage you to take steps to protect your account, such as using strong passwords and enabling two-factor authentication where available.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending an email to the address associated with your account. We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the bottom of this page indicates when the policy was last revised.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us using the details below.
Noble Fundmere
Email: [email protected]
PHONE (CANADA): +1 416 555 0198
HEADQUARTERS: Toronto, ON, Canada
Last Updated
This Privacy Policy was last updated on 10 July 2026.